Frequently Asked Questions

We help with computer troubleshooting and software support, private AI setup, cybersecurity and privacy, cloud services, backup and recovery, network and Wi-Fi setup, remote assistance, and website design and support — for home users and small businesses. We identify suspected hardware faults and explain the next steps. We do not repair hardware or replace components.

Private AI setup means running AI tools on your own devices or private cloud so your data stays under your control, instead of relying on public AI services. It's a good fit for anyone who wants AI assistance without sending sensitive data to third parties.

Both. Many issues can be resolved remotely, and we offer on-site visits in our service area when hands-on work is needed.

We serve Richmond, Vancouver, Burnaby, Delta, and the wider Metro Vancouver area.

Pricing depends on the scope of work, so we don't publish flat rates. Submit a service request describing what you need, and we'll review it and send a personalized quote before any paid work begins.

You submit our online request form, we review it and prepare a personalized quote, and we send you a payment link only after you approve that quote. Contract documents are prepared when the work requires them.

No. Submitting a request and receiving a quote is free. You only pay after you approve the quote and we send a payment link.

Only larger or ongoing projects, such as website design or managed services, typically require a contract. Smaller one-time requests usually don't.

We support English, Farsi (Persian), and Chinese (Simplified). You can browse the site and request service in any of these languages.

Yes. We only access what's needed to complete the agreed work, and we never ask for or store passwords, PINs, or other sensitive credentials.

Call +1 604 399 4848, email support@novarait.com, or submit a service request through our website.

We review new requests and aim to respond with a quote or follow-up questions as quickly as possible, typically within one business day.

How do I start a remote-support session?

1. Download AnyDesk from the official AnyDesk website.
2. Open the downloaded AnyDesk file.
3. Find the 9- or 10-digit number displayed under Your Address.
4. Give this number to the Novara Tech technician.
5. When the connection request appears, click Accept.

You do not normally need to create an account. On desktop computers, AnyDesk can also be opened without completing a full installation.

Can Novara Tech connect without my permission?

No. For a standard support session, you must open AnyDesk and click Accept before the technician can access your computer.

Can I see what the technician is doing?

Yes. You can watch everything happening on your screen during the session. You can move your mouse, ask questions, or stop the connection at any time.

How do I end the remote session?

Click Disconnect or close AnyDesk. The technician will immediately lose access to your computer.

Is remote support safe?

Only accept a connection when you have scheduled support directly with Novara Tech. Never accept unexpected connection requests, and never share your AnyDesk number with an unknown person.

Novara Tech will never ask for your online banking password, credit-card PIN, or other unnecessary private information.

Will Novara Tech have permanent access?

No. A normal support session ends when you disconnect or close AnyDesk. We do not enable permanent or unattended access unless it is clearly discussed with you and you specifically approve it.

What problems can be fixed remotely?

Remote support can help with many common issues, including:

• Slow computers
• Software problems
• Email setup
• Printer setup and troubleshooting
• Windows settings and updates
• Virus and malware checks
• Application installation
• General computer assistance

Some hardware, internet, or physical connection problems may require an on-site appointment.